Privacy Policy

Effective Date: August 21, 2026

Agape Outreach Network, LLC ("we," "us," or "our") respects and protects the privacy of visitors to our website, as well as our clients, care recipients, family representatives, and employees. This Privacy Policy outlines our information handling practices when you access our website at www.agapeoutreachnetwork.com (the "Site"), submit an online inquiry, or engage with our in-home personal care, respite care, and companionship services (collectively, the "Services").

1. Information We Collect

To deliver personal home care, manage scheduling, and fulfill operational requirements across Eastern North Carolina, we collect the following types of information:

Personal Identification Information: Full name, date of birth, physical mailing address, email address, and telephone/mobile phone number.

Formal Identification & Legal Documents: State ID, driver’s license, social security number, or government-issued identifiers necessary to establish care plans, process billing, and comply with state regulatory obligations.

Employment & Applicant Data: Job titles, resumes, and background information submitted by job applicants or internal caregiving staff.

Technical & Website Usage Data: IP address, browser type, operating system, and site activity gathered automatically through server logs and standard browser cookies to optimize site navigation.

2. How We Use Your Information

We process and use collected information strictly for non-marketing, operational, and home care service purposes, including:

Processing client intake applications and coordinating personalized home care visits.

Assigning caregivers, managing shift schedules, and communicating care updates to family representatives.

Responding directly to customer support inquiries submitted via phone, email, or web forms.

Fulfilling administrative, payroll, regulatory, and legal obligations under North Carolina state law.

3. Text Messaging & SMS Communications

When you provide a phone number to Agape Outreach Network, LLC—including via our online contact form at https://www.agapeoutreachnetwork.com/contact-, paper application, or direct call—you may opt-in to receive operational text (SMS) messages regarding appointment reminders, service updates, caregiver arrivals, and care management inquiries.

Opt-In Disclaimer: By providing your mobile number, you agree to receive SMS communications from Agape Outreach Network, LLC regarding care services and updates. Consent is not a condition of service purchase.

Frequency: Message frequency varies depending on your active care schedule and interaction volume.

Rates: Standard message and data rates from your mobile carrier may apply.

Opt-Out Instructions: You may opt out of SMS communications at any time by replying STOP to any text message received from us.

Support: For text messaging assistance, reply HELP to any message or contact our support team at 252-558-4390.

4. Strict Non-Sharing & Protection of Mobile Data

Agape Outreach Network, LLC does not sell, rent, trade, lease, or broker personal data to third parties under any circumstances.

Mandatory SMS Privacy Guarantee:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.

We may share general personal information with trusted technical service providers (such as secure web hosting or HIPAA-compliant scheduling software) solely to the extent necessary to perform operational functions on our behalf. All such providers are bound by strict contractual confidentiality obligations.

5. Data Security & Confidentiality

We maintain physical, technical, and administrative security safeguards to protect your personal information against loss, unauthorized access, alteration, or disclosure. In alignment with privacy standards and HIPAA guidelines, we recommend that clients refrain from submitting highly sensitive medical histories through unencrypted web forms.

6. Updating Your Preferences & Opting Out

Email Preferences: Unsubscribe from operational or news emails at any time by following the instructions in the email or contacting us directly.

SMS & Phone Preferences: Opt out of mobile text messages by replying STOP to any text message, or request placement on our internal Do-Not-Contact list by emailing homehealthwithagape@gmail.com.

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Agape Outreach Network, LLC

1206 Evans Street, Suite 3

Greenville, NC 27834

Phone: 252-558-4390

Email: homehealthwithagape@gmail.com

Website: www.agapeoutreachnetwork.com